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We believe that providing exceptional quality at a reasonable price is the best way to serve our clients and our employees. We have been growing trees and turning them into fine wood products for half a century. This experience gives us the confidence to offer you a guarantee.
We are so confident you will fall in love with our floors that for up to two weeks after delivery and before installation, if you are not completely satisfied, we will accept a partial or full return in exchange for an alternative product.* The customer is responsible for loading and packaging the material in the event of a return.
We work very hard every day to provide the finest wide plank wood floors available. We expect our floors to hold up to generations of use. However, if a problem arises with the wood itself that is attributed to our manufacturing or product quality, we will replace any inadequate material at no cost.
*This guarantee applies to all of our unfinished wood floors. If you are selecting a prefinished wood floor, please note that once you have approved the color on your custom prefinished swatch, we cannot accept floor returns based on color. Of course, we still guarantee the wood itself.